Returns/Refunds
This return policy is valid for the United States and international customers unless otherwise stated.
We understand that sometimes a product may not be the perfect fit. Jegs High Performance offers a flexible return policy for most products, subject to the guidelines below:
30-Day Return Policy
Most products can be returned within 30 days of delivery. To qualify for a return:
- Items must be in new, unused condition and returned in their original packaging.
- Some items, such as custom or made-to-order products, may not be eligible for return. Please check the product page for details.
Brand-Specific Policies
Because we work with multiple suppliers, specific return and refund policies for each product are outlined on the product pages. This includes:
- Return eligibility and timelines
- Restocking fees, if applicable
- Any exceptions to the general return policy
We recommend reviewing the product page of the item(s) you are purchasing for the most accurate and up-to-date policy information.
Return Process
Contact Us: Support@jegshighperformance.com with your order number, the product you wish to return, and the reason for the return.
Receive Authorization: Once Jegs High Performance has authorized your return, please use the return label that came in the original product box. If you did not receive a return label, contact Support@jegshighperformance.com, and we will provide one to you. You can print this label and attach it to your return package.
Ship the Item Back: Return shipping costs are the customer’s responsibility unless the return is due to a damaged or defective product.
Restocking Fees
- A restocking fee of up to 15% may apply depending on the supplier’s policy.
- Custom or made-to-order products may incur higher restocking fees or be non-returnable.
Refunds
- Refunds will be issued to your original payment method once the return is inspected and approved.
- Refunds can take up to 10 business days to appear in your account, depending on your payment provider.
Damaged or Defective Items
If your product arrives damaged or defective:
✔ Report Within 48 Hours: Contact us with detailed photos and a description of the issue.
✔ Resolution Options: Depending on the supplier’s policy, we will arrange for a replacement, repair, or refund.
Cancellations
Before Shipment:
All canceled orders, whether placed within 24 hours or later, are subject to a 3% refund processing fee to cover non-refundable transaction charges.
If your order was paid using Affirm, an additional 6% non-refundable Affirm processing fee will also apply.
If the order has already shipped, standard return shipping costs and restocking fees will also apply.
After Shipment:
Cancellations are treated as returns and will incur return shipping costs and restocking fees.
International Orders – Currency & Bank Fees
For customers outside the United States:
All orders and refunds are processed in U.S. dollars (USD).
Your bank or credit card provider may apply currency conversion rates, foreign transaction fees, or exchange spreads that are outside of our control.
These charges may result in a refund amount that is slightly lower than your original payment when converted back into your local currency.
We only deduct the 3% non-refundable processing fee on cancellations, as outlined in our policy. Any additional differences are due to your payment provider’s rates and policies.
We comply with all relevant laws regarding returns and refunds.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
If you have questions about returns or refunds, please call or email us:
1-888-667-4964| Support@jegshighperformance.com